Privacy Policy

This website, plasterceilingmalaysia.com, is operated by Plaster Ceiling Malaysia ("we", "us", "our"). We respect your privacy and handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what we collect, why, and the choices you have.

1. What we collect

When you submit our enquiry form, we collect the details you provide: your name, company (optional), email address, phone number, the service you are interested in, your property location and your message. For security and spam prevention, our server also records the time of submission and your IP address. If you contact us by phone or WhatsApp, we receive the details you choose to share in that conversation.

2. How we use your data

We use your details only to respond to your enquiry, provide advice and quotations, arrange site visits, carry out the services you request, and keep records of our work for you. We do not sell or rent your personal data to third parties, and we do not use your details for unrelated marketing without your consent.

3. How your data is stored

Enquiries are delivered to our company mailbox and kept in a protected log on our hosting server so that no enquiry is lost. Access is limited to our team. We keep enquiry and project records only for as long as they are needed for business, tax and legal purposes, after which they are deleted.

4. Disclosure

We disclose personal data only where necessary to deliver our services (for example, scheduling a site visit with our installation team) or where required by law. We do not transfer your personal data overseas for processing.

5. WhatsApp and phone contact

If you contact us via WhatsApp, your messages are also subject to WhatsApp's own terms and privacy policy. We use the conversation solely to serve your enquiry and project.

6. Cookies and analytics

This website does not require login and does not set marketing cookies of its own. A short-lived session cookie may be used to protect the enquiry form from spam and to preserve your typed details if a submission needs correcting. If we add traffic analytics, the data is collected in aggregate and is not used to identify you personally.

7. Third-party content

Pages may embed third-party content such as Google Maps, which may set its own cookies under Google's privacy policy. Links to WhatsApp open a third-party service governed by its own terms.

8. Security

We take reasonable technical and organisational steps to protect personal data against loss, misuse and unauthorised access, including restricting access to enquiry records and protecting stored data from public access.

9. Your rights

Under the PDPA you may request access to the personal data we hold about you, ask us to correct it, withdraw consent to its use, or ask us to delete data we no longer need. To make any of these requests, contact us using the details below and we will respond within a reasonable time.

10. Changes to this policy

We may update this policy from time to time. The version published on this page is the version in force.

11. Contact

Plaster Ceiling Malaysia
enquiry@plasterceilingmalaysia.com